At Leather Goods, customer satisfaction is our priority. This policy explains return eligibility, refunds, exchanges, and customer responsibilities.
Return Window
Eligible items may be returned within 30 days of delivery. Requests submitted after the 30-day period may not be accepted.
Return Eligibility
Returns are accepted for both defective and non-defective products, subject to this policy.
- Item must be unused and in its original condition
- Product should include its original packaging whenever possible
- Request must be submitted within 30 days of delivery
- Proof of purchase or order confirmation may be required
Non-Returnable Items
- Products damaged due to misuse or improper handling
- Items returned after the 30-day period
- Clearance or final sale items specifically marked non-returnable
- Items that do not meet the applicable return conditions
Return Method
Returns are accepted by mail. Contact support before sending a return to receive instructions. Customers must package items securely and retain return tracking information until completion.
Return Shipping Costs
Customers are generally responsible for return shipping for change-of-mind or non-defective returns. Leather Goods is responsible where the wrong item was received, the item arrived damaged or defective, or the issue resulted from an order-fulfillment error.
Restocking Fees
No restocking fee applies to approved returns.
Exchanges
Exchanges are accepted for eligible products, subject to product availability and return conditions. If a replacement is unavailable, a refund may be offered.
Refund Processing
After a returned item is received and inspected, we will notify you of the outcome. Approved refunds are processed within 10 business days to the original payment method. Your payment provider may require additional time.
Damaged, Defective, or Incorrect Orders
Contact us as soon as possible after delivery. Photos or additional information may be requested to investigate and provide an appropriate resolution.
Order Cancellation
Orders may be cancelled before processing. Once shipping has begun, cancellation may no longer be possible and the standard return procedure will apply.
Contact Information
Business Name: Leather Goods
Email: support@leathergoods-1.shop
Business Address: 239 Lonsdale St, Melbourne VIC 3000, Australia
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM (Melbourne Time - AEST/AEDT)